:: Frequently Asked Questions ::


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You’ve hit the right page is you have questions. We want your Shining Moments Photography experience as effortless + fun as possible. Most questions you may have are ones asked many times before. If your question hasn’t been answer please contact SMP for assistance in making your photographic decisions.

WHAT CAN I EXPECT DURING A SESSION? ::

Andrea, with Shining Moments Photography, offers different options for sessions to fit your needs + budget.  Browse the High School Senior Investment Page or Family Pricing Page as a good starting point for the types of sessions available. The SMP sessions are offered in and around Sycamore and Dekalb, Illinois. In the upper collections there is travel around downtown Geneva, Saint Charles, Aurora Illinois. There are gorgeous settings around LeRoy Oaks in Saint Charles, Illinois to the architecture setting on the campus of Northern Illinois University. If you’re looking specifically for a High School Senior or family experience please click over to the Senior Experience Page or  Family Experience Page to get a ‘picture’ of what you can expect on the day + after your session.  If you’re looking specifically for a High School Senior Photographer peek through the Blog post for getting Camera Ready, or this post for Senior Guys.   Andrea goes all out for high school seniors and their exciting last chapter. There are four collections offered + the Senior Experience giving every detail you want to know. If you still have specific questions related to your senior please click the “Get in Touch” button to chat and see how we can document your senior story before that chapter closes.

 

WHAT DO WE WEAR? ::

Coordinating a family of two, three, or five, can be a challenge. The days of matchy-matchy are gone, but letting the kids wear their stripes, Hawaiian, and polka-dots can distract from the most important piece of the portrait…YOUR FAMILY. The Shining Moments Pinterest board helps you create the perfect outfit collage in no time! Andrea also has your high school senior covered too. Seniors are the favorite session of all, so there is always updates for the teens.???????? See the Shining Moments Pinterest account for all the board ideas to help prep for your photo session experience.

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HOW FAR DOES SMP TRAVEL? ::

Shining Moments Photography is located in Sycamore, Illinois, but understands there are preferred locations in Dekalb, Geneva, Aurora, and Saint Charles, Illinois.????  The pricing on the investment page includes travel 20 miles from Sycamore. A travel fee of $45 is added for locations over 20 miles.

HOW LONG WILL IT TAKE TO RECEIVE OUR GALLERY? ::

Typical turn-around time to edit and prepare a client’s gallery is 14 business days.  During the peek time of August ~ November it can be three-five days longer.

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HOW LONG WILL IT TAKE TO WE ORDER PRINTS? ::

Client galleries are live for three weeks upon posting. If you are placing an order for one or multiple of the many products offered please do so within that three-week window. A list of SMP products offered can be found on our product page or directly in the SMP Product Catalog. Once you place your order through your ShootProof Gallery and pay the order is created and arrives within 2 weeks.

WHAT IS THE SHINING MOMENTS PHOTOGRAPHY CANCELLATION POLICY? ::

Life happens and so does the crazy Northern Illinois weather! If something unexpected pops up please notify SMP as soon as possible so your date may be offered to another waiting client.

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DO YOU OFFER INDOOR SESSIONS? ::

Yes. Shining Moments Photography has a small studio which accommodates toddler sessions, senior portraits, headshots, + Orchesis mini sessions. Outdoors, in the natural light is always preferred, but due to our long and cold winters indoor, studio options are available.????

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